Terms & Conditions

1) All used materials

Every piece of jewellery is made with crystals, pearls and/or shells. Since these are all natural elements, I would like to ask to take into consideration that all pieces are unique. That means that there might be some slight differences in shape, colour and size. All metals that are used are s925 silver or gold filled materials. That does not mean that they are indestructible as they are not solid silver or solid gold. They are sensitive to some products and elements. In order to keep your gems as sparkly as ever, please take into account the following:

  • Keep me dry. No swimming or showers for me.
  • I am allergic to perfume, sprays and lotions.
  • Store me in a jewellery pouch or box.
  • Wipe me clean with a dry jewellery polishing cloth.
  • Love me for years to come.

With your purchase you will receive a jewellery pouch, a jewellery polishing cloth and a card with these care instructions. So we got you covered.

 

2) Payment

YAMA reserves the right to use a third party to handle the transfer of payments. In case of payment delay, YAMA can employ a debt collecting agency and transfer all necessary personal data for the payment to be processed. In the case that a third party is employed for the payment process, the payment process is completed only when the payment as stipulated by the third party is paid in full, so that the third party can then transfer this money without reservations to YAMA.

All payments to YAMA are handled securely by Mollie B.V. & PayPal. Payment will be debited from your card or account before the dispatch of the goods you have purchased. You will be issued with an electronic transaction receipt, which will be sent to the email address you provide. YAMA does not hold your credit or debit card details.

Mollie B.V. provides secure online payment services and handles our Bancontact/MisterCash, IDEAL and Creditcard payments.

All payments are handled in a secure HTTPS environment with SSL certificates.

If you ever have any questions about our payment options, please don’t hesitate to contact us.

 

3) Shipping

All orders will be packed and shipped within 2 business days. The shipping itself will depend on where you are in the world. 

  • Belgium - Up to 3 business days.
  • Europe - Up to 10 business days.
  • The rest of the world - Up to 20 business days.

The packages are send out in either a bubble mailer or a sturdy cardboard box, depending on the size and weight. The standard shipping cost does not include track and trace.

YAMA cannot be held responsible for items lost or damaged once despatched. We are not responsible for any delay in delivery occurring due to postal delays or forces beyond our control. If shipment is not received within three weeks of the order being placed, the customer is entitled to the right of return. This must be exercised immediately in writing.

 

4) Returns and exchanges

A product may be exchanged or reimbursed if it is sent back without any damage, without having been worn, in its original packaging within a period of 14 days. Please send me an email at yamajewellerybe@gmail.com within 7 days of receiving your order to arrange for a refund or exchange. Discounted items cannot be exchanged. Returns or exchanges made without prior notification may not be processed. The return is at the responsibility and expense of the customer. Return shipping charges are non-refundable and are the full responsibility of the customer. Your refund will be credited in the same manner and to the same account used to make the original purchase. Re-delivery costs will have to be charged again, to the same card you used to make the original purchase. Postal charges will always be advised to you before we proceed.

Passed that period of 7 days, the products will be considered as in compliance with your order thus accepted by you.

Any claims must be sent through the contact page or to yamajewellerybe@gmail.com

 

5) Data protection

YAMA holds the right to save and process all customer information necessary for the purposes of performing the placed order. We will not pass on your personal data to any third parties. You have the right to access and/or correct your personal data at anytime. 

 

6) Intellectual property

YAMA and the YAMA online shop is the property of YAMA.

WWW.YAMAJEWELLERYBE.COM and the materials on this website are protected by international copyright laws. All product and company names, trademarks and logos are the property of their respective owners. No copy, reproduction, modification, distribution or display of any part of this site or products allowed without prior written permission.

 

7) Trading terms

These terms and conditions will apply to all orders for the purchase of goods from the YAMA website. By placing an order you are indicating your acceptance of these terms and conditions, that you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the ordered goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.

YAMA reserves the right to alter these terms and conditions without notice from time to time.